AC-304 (The world's best headset for customer calls)
USB-A Headset with AI Noise Cancelation for Crystal Clear Calls from Anywhere
The AC-304 USB-A Headset with AI Noise Cancelation offers complete environmental noise cancelation (ENC), ensuring colleagues, customers, friends, or family hear only your voice, no matter what is going on around you. Work from anywhere with this ultra-lightweight headset, including coffee shops, airports, noisy offices, or home. The tethered audio controller will not get lost and provides easy access to volume and mic mute. Optimized to work with your video conferencing or chat application of choice
Superior Call Quality
Perfect for noisy environments such as bustling offices, co-working spaces, coffee shops, airports, or working from home, the AC-304 delivers AI microphone noise cancelation so powerful that it eliminates all background noise, ensuring your calls are crystal clear for colleagues, customers, family, and friends. AI noise cancelation technology blocks airport noise, barking dogs, babies crying, fans, and any other background noise
Platform Compatibility
Works with all audio and video conferencing platforms, including Microsoft Teams, Google Meet, Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya. The AC-304 with AI noise cancelation technology is designed for the most demanding environments
All-Day Comfort
The AC-304 features an ultra-lightweight design, weighing just 72 grams or 2.6 ounces. Soft earpads made with a bio-leatherette material provide a cooling sensation on the ear, making it comfortable to wear all day
Tethered USB Audio Controller
The in-line controller includes convenient audio controls for easy volume adjustment and mic mute with an LED indicator. The cable is 8 feet in length (3 feet of cable from controller to USB plug and 5 feet of cable from controller to headset). It features a plug-and-play USB-A connection to your PC or Mac, with no drivers required
Included in the Box
Cyber Acoustics AC-304 Headset with AI Noise Cancelation, carry bag, and user guide. Includes 1-year warranty. Our US-based customer service team is here to help
Specifications
USB-A (plug-and-play, no drivers required)
Over the head, adjustable
Unidirectional boom mic
Omnidirectional outer-earcup mic (AI ENC)
Omnidirectional outer-earcup mic (AI ENC)
100Hz–16kHz
270° rotation for left or right side wear
Flexible/bendable construction
6-inch boom length
LED mute indicator
Flexible/bendable construction
6-inch boom length
LED mute indicator
Bio-leatherette (protein leatherette)
18mm cushion thickness
18mm cushion thickness
72g (2.6 oz) without cable
120g with cable
120g with cable
8ft total (5ft headset to controller, 3ft controller to USB)
Voice: 20Hz–6,800Hz
Music: 20Hz–20kHz
Music: 20Hz–20kHz
Volume up/down and mic mute/unmute with LED indicator (red = muted, green = unmuted)
PC, Mac, Chrome OS
Microsoft Teams, Google Meet, Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya
Microsoft Teams, Google Meet, Genesys Cloud, Twilio, NICE CXone, Amazon Connect, 8x8, Five9, Talkdesk, RingCentral, and Avaya
CE, FCC, ICES-003, WEEE, RoHS, CA65
AI Noise-Canceling Microphone
Blocks office chatter, pet sounds, and city noise for distraction-free calls
In-Line Controls
Quick volume adjustment and mute functionality
Versatility and Comfort
Adjustable headband, adjustable boom microphone, bio-leatherette earpads
| Platform | Agent Headset | Testing Requirements | Headset Requirements | General Requirements | |
|---|---|---|---|---|---|
 |
Genesys Cloud (CCaaS platform) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Hardware Vendor Integration and Managed Test Program | Headset Recommendations | Standard USB Headset with optional custom integration for mute & call controls |
 |
Twilio (Programmable communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
NICE CXone (CCaaS platform) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Amazon Connect (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Requirements | Standard USB Headset |
 |
8x8 (Unified communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Five9 (Cloud contact center) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Headset Vendor Self Test with Formal Verification | Headset Recommendations | Standard USB Headset with optional custom integration for call controls |
 |
Talkdesk (Cloud contact center) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Information | Standard USB Headset |
 |
Avaya (Enterprise communications) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Not Maintained | Headset Information | Program Not Maintained Standard USB Headset with legacy program for optional custom integration for call controls |
 |
RingCentral (Unified communications) | AC-204TR, AC-204ENC II, AC-304TR, AC-304 | Headset Vendor Self Test | Headset Reccomendations | Standard USB Headset with optional custom integration for call controls |
 |
Sanas (Voice personalization) | AC‑204TR, AC‑204ENC II, AC‑304TR, AC‑304 | Managed Test Program | Headset Information | Standard USB Headset |
FAQs
How should I adjust the microphone?
Adjust the microphone in front of your mouth but not so close it captures breathing. Never cover the microphone with your hand.
Do I need special software for the AI Noise Cancelation?
No software is needed!
Can I use this with my smartphone?
The AC-304 is a plug-and-play device that works with any compatible USB-A port.
Can I use this headset with PlayStation, Xbox, or Nintendo consoles?
This headset is not intended for use with gaming consoles and is designed for use with home computers. Most consoles do not support the drivers required for this headset.